Policies

Thank you for your continued support of Chartwells Catering Service at George Brown College. We consider it an honour and privilege to serve both you and your guests throughout the year. We take pride in making your function a complete success. Whether it is a small business meeting, a large reception, a coffee break or a banquet, you will experience the same special attention to detail. Our professional staff is always at your service.  

                                       

Menu Selection

Our Food Service team takes pride in our menus and executing your catering order. Should you desire a menu outside of our suggested menus, contact Chartwells, at least three weeks in advance of your function. This will allow us to source and plan accordingly and ensure availability of products. Custom menus are subject to market price. We will gladly accommodate requests for vegetarian, vegan, gluten free, lactose free & halal menu items with advance notice.

Leftover Food

Due to Quality Assurance restrictions, leftover food cannot be packaged or boxed for carry over or take home purpose.

Weekday Events

Any events catered on weekdays after 5.00 pm will have labour charges @$38 per hour added to their invoice, Contact Unit Manager for more information.

Weekend Events

Any events catered on weekends will have labour charges added to their invoice, with a minimum of 4 hours @$38 per hour.

Statutory Holiday Events

Events catered on Statutory holidays will have labour charges added to their invoice, with a minimum of 4 hours @$38 per hour

Labor Charges

Should an event require additional labour e.g. Servers, Bartenders please contact

Chartwells  for details

Linen Charges

Black linen is provided with all delivery for the food table, for any additional linen a fee of $8.45 will be charged to the event. In the event of a special linen order other charges may apply.

Delivery Charge

Any events catered for less than $50.00 will have delivery charge of $20.00 added to their invoice within same campus. St. James Locations delivery Charge $25. 

Administration Fees

Any catering order placed by Chartwells on behalf of the customer will subject to an administration fees of $20.00

Payment

All internal events require full payment within 15 days from the date of the invoice, 5% Interest charges will be added to past due invoices.

All external Customer events require a 100% upfront payment made with a credit card, 15% Service Charge will be added to the total before taxes.

Alcohol Special Occasion Permit and Corkage Charges

It is the responsibility of the client to arrange for his own SOP, a copy should be given to the campus manager 4 days prior to any event with alcohol service.

Should the client be serving any outside beverages an additional corkage fees will be added.

Corkage Charges

Alcoholic Beverages @ $10.00 per bottle

Non Alcoholic Beverages @ $5.00 per bottle

Late Booking Charges

We appreciate receiving your order well in advance so your catering selections receive the proper attention and are delivered on time. In order to do so, we kindly request that you follow the booking guidelines as indicated below-

48 hours’ notice for Coffee, Pastry, Breakfast and Cold Luncheons

72 hours’ notice for Hot Luncheons and Dinners

5 business days for Special events

Should the client make a booking, less than the above mentioned notice,  a late booking fee will apply @ $20.00 per order

Cancellation Charges

To avoid charging cancellation fees, we require a 2 day notice period prior to the event for a small service under 30 customers.

5 day's notice for large function over 30 customers.

All cancelations made under a 2 day notice period will be charged a cancellation fee of 50%.

All cancelations made on the day of the event will be charged a cancellation fee of 100%.

Guarantee and Minimum Number Of Customers Per Event

A guarantee number of customers are required by 72 hours prior to the event date.

Should your guest count go up unexpectedly on the day of the event, requests for additional food/beverage will be accommodated where possible. You will be billed for the final guaranteed count or actual number served.

Minimum number of customers for any event is 10.

Above prices do not include tax

Should you have any queries or require further information, please contact Food Service Manger – Purviben Patel ;  Mobile: 647-554-3528; Email: Purviben.patel@compass-canada.com